Our goal is to deliver your order quickly and reliably. This Shipping Policy applies to orders delivered within the United Kingdom. Prices shown at checkout include UK VAT and standard shipping is free.

Shipping Overview

• Shipping area: United Kingdom only.
• Processing time: typically 1–2 business days (Mon–Fri, excluding UK public holidays).
• Delivery time after dispatch: typically 5–9 business days.
• Tracking: You’ll receive a shipping confirmation with tracking details once your order has been dispatched.
• Carriers: Orders are delivered by reputable UK carriers selected based on speed and service to your postcode.

Notes: Timeframes are estimates and may vary due to carrier capacity, peak seasons or local disruptions. Remote locations may require additional time.

Processing & Delivery Timeline

• Business Day 1: Order Review — We verify your order details and payment.
• Business Day 1–2: Quality Control & Packing — Items are inspected, securely packed and labelled for dispatch.
• After Dispatch: In Transit — Delivery typically occurs within 5–9 business days. You can follow progress via your tracking link.

Fulfilment & Split Shipments

Orders may be prepared and dispatched from our authorised fulfilment centres and logistics partners. Items in the same order can ship separately; you’ll receive separate tracking where applicable.

Address Accuracy & Delivery Attempts

Please ensure your delivery address and contact details are complete and correct. If a parcel is returned to us due to non-collection or an incorrect address, we can reship (additional postage may apply) or process a refund in line with our Returns & Refund Policy.

Possible Delays

• Severe weather or local disruptions
• Carrier network delays or high seasonal volumes
• Access restrictions at the delivery address

Agreement to Terms

By placing an order on our website, you agree to this Shipping Policy and our Terms of Service.

Contact

Store Name: Carter Wear
Address: 2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom
Email: support@carter-wear.com
Phone: +44 204 577 2127
Customer Service: Monday–Friday, 09:00–17:00 (UK time)

We aim to reply within 1–2 business days.