By placing an order on our website, you agree to these Billing Terms & Conditions. Please read them together with our Terms of Service, Returns & Refund Policy, Shipping Policy and Privacy Policy.

1) Accuracy of Billing & Account Information

We reserve the right to refuse, limit or cancel any order at our discretion. This may include orders placed under the same account, payment method, billing/shipping address, or orders that appear to be placed by resellers or distributors. If we modify or cancel your order, we will attempt to notify you using the contact details provided at checkout.

You agree to provide current, complete and accurate billing and contact information (full name, billing address, email, phone and payment details) and to update these promptly for uninterrupted payment processing and communication.

2) Payment Authorisation & Currency

• All payments must be successfully authorised before an order is confirmed. If authorisation fails (e.g., expired card, insufficient funds, suspected fraud), the order may be declined.
• Charges are processed in British Pounds Sterling (GBP) unless otherwise indicated at checkout.
• We may place a temporary pre-authorisation on your card to verify funds; your bank controls release timing of any pre-authorised amounts.

3) Accepted Payment Methods

We accept secure, industry-standard payment methods as displayed at checkout. These may include major credit/debit cards and supported digital wallets or alternative payment methods. Availability can vary by order value, checks and other factors.

All payments are processed by trusted payment gateways. Sensitive card data is encrypted and is not stored on our servers.

4) Order Confirmation & Receipts

• After checkout, you will receive an order confirmation email showing your billing details.
• A shipping confirmation (with tracking where available) will be sent once your order is dispatched.
• If you do not receive confirmation, please check your spam folder or contact our support team.

5) Fraud Prevention & Secure Payments

• To protect customers and our business, transactions may be verified by our payment partners and internal checks.
• Orders flagged for suspicious activity may be held or cancelled while we complete verification. We may request additional information to validate the order.

6) Pricing, Taxes & Fees

• Prices are shown in GBP and include UK VAT where applicable.
• Standard UK shipping is free unless you choose an optional paid service at checkout; any such fees will be shown before you pay.
• We take care to ensure pricing accuracy; if we discover an obvious error, we may cancel or contact you to reconfirm before proceeding.

7) Refunds & Billing Discrepancies

• Approved refunds are issued to the original payment method only.
• We aim to process refunds within 5 business days of approval; your bank or provider may take an additional 2–5 business days to post funds.
• If you notice a billing discrepancy or unauthorised charge, please contact us within 7 business days of the transaction so we can investigate.

For eligibility and timelines related to returns, please see our Returns & Refund Policy.

8) Governing Law & Jurisdiction

These Billing Terms & Conditions are governed by the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising from or related to these terms.

9) Contact (Billing Support)

Store Name: Carter Wear
Address: 2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom
Email: support@wearcarter.com
Phone: +44 204 577 2127
Customer Service: Monday–Friday, 09:00–17:00 (UK time)

We aim to reply within 1–2 business days.